December 04 - 05, 2018 |
Crowne Plaza Los Angeles-Commerce Casino, CA

Agenda Day 2

8:30 am - 9:00 am Registration & Networking Coffee

9:00 am - 9:15 am Chairman’s Opening Remarks


Find your corresponding number and discuss your key takeaways from day one of the conference.

9:30 am - 10:10 am Keynote: Tighter Collaboration between QA & Player Support

Alex Lucas - QA Director, Bioware
The Live Service model created a new symbiotic relationship between QA & Player Support, as each function must in turn interact with the other to ensure the delivery of content, and the stability of builds during the support lifecycle of a release. What does this new relationship entail, and how can you ensure tighter collaboration

Alex Lucas

QA Director

10:10 am - 10:40 am Pursuing Failure to Force Process Improvement in Game Testing

Eric Chan - FQA Program Manager, Keyword Studios
Recognizing, embracing and following up on improvements to processes is essential to lead projects to success. By pursuing opportunities to fail after evaluating risks, reactive solutions to otherwise unknown problems can appear and then be turned to your advantage. In this presentation we will explore the benefits of intentionally inducing failure in order to explore hidden benefits and potential lessons to be learned.

Eric Chan

FQA Program Manager
Keyword Studios

10:40 am - 11:20 am From Development to Deployment - Lessons from WGCB

Jared Pace - Live Ops Producer,
This session will delve into the specifics for the development process in QA, tackling specific challenges of quality integration into the titles development. It will detail exactly how the development and release were shaped throughout to ensure a smooth and stable title release.

Jared Pace

Live Ops Producer

11:20 am - 11:50 am Networking Coffee Break


Scott Morrison

Department Manager, Customer Suppor


Jean-Yves Thiboutot

Lead QA Manager


Guillaume Desjardins

Dev Testing Lead

Quality Assurance

12:30 pm - 1:00 pm Using Embedded Testing and Content Approval Process to Instill Quality During Development
Timothy Ryan - Director of Development, Kaneva
This session aims to discuss how a system of checks embedded into the development programme can be beneficial to all during a product development cycle

Timothy Ryan

Director of Development

Player Support

12:30 pm - 1:00 pm Keeping Gamers In-Game Through Player Support
Andy Cataldo - Digital Communications Director, Arwic Studios
This session will handle the strategies that an integrated Player Support platform can help in player retention
Nothing forces a player out of the game more than needing to reach out for help, so how can we best minimise the disruption through this?

Andy Cataldo

Digital Communications Director
Arwic Studios

1:00 pm - 2:00 pm Networking Lunch

Quality Assurance

2:00 pm - 2:40 pm Shift Left Testing in Video Game QA
Artem Nesiolovskiy - QA Engineer II, Amazon Game Studios
As shift left testing allows for an earlier usage of QA, how can you best use shift left testing to ease the load on prior to release? What changes can you make to ensure a smoother development/release window?

Artem Nesiolovskiy

QA Engineer II
Amazon Game Studios

Customer Service

2:00 pm - 2:40 pm Using Community & Social Tools to Engage Your Players
What are the best methods available to engage with your player base? How can developers and publishers best use social tools to support their community?

Fireside Chats:

2:40 pm - 3:20 pm Quality Assurance

Table 1: Motivating the Team - How to get the best out of your internal departments
Table 2: The Player as QA - How players can help influence the process
Table 3: Proactive QA - Staying Ahead of the Game

2:40 pm - 3:20 pm Player Support

Table 1: Maximizing User Engagement
Table 2: Implementing an Omni-Channel Player Experience
Table 3: Keeping Engaged - Best Practice in Player Support
Attendees will separate into to small discussion groups to talk about their biggest challenge and how the systems they have implemented to overcome this have succeeded. After 40 mins, the groups will reconvene and share these problems with the group, including how they overcame this.

3:20 pm - 3:50 pm Networking Coffee Break

3:50 pm - 4:30 pm Interactive Discussion and Q&A: A Quality Culture – Key Takeaways

At the beginning of the conference and throughout days 1 and 2, everyone will have taken part in a live poll using our Game
Quality App, which asked you to submit a key challenge in your role. The top 2 from each track will be reviewed and debated during this interactive session

4:30 pm - 4:30 pm Summary Session

An opportunity to wind-down, reflect on learnings, create next-steps and follow up activities and consolidate learnings throughout the last two days.
Facilitated by the chairperson, this session will look at the tangible takeaways from today and the previous day, and call on your input to help form the basis for the post event report, to be shared with all attendees following the conference.

5:00 pm - 5:10 pm Chairman’s Summary and Close of Conference