The Evolution of Player Support in Live Services
Throughout the evolution of the industry, the demands of modern gaming have changed and releases now necessitate a long and planned lifecycle. Players expect more, and with each release, they want to know what your product offers in the long term. This includes content drops, free updates, community challenges, double XP events, among others. Titles today encourage large online player bases, and keeping them happy is the key to retaining current players and attracting new ones. As such, it makes sense that delivering valuable support to players will keep them coming back. This piece will look into what Player Support entails, how it has changed and the value an integrated Player Support system offers both gamers and developers. Ahead of the Game Quality North American Forum, the team at Gaming IQ have compiled a short piece to help you level up your experience
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