December 04 - 05, 2018 |
Crowne Plaza Los Angeles-Commerce Casino, CA

Agenda Day 1

8:15 am - 9:00 am Registration & Networking Coffee

9:00 am - 9:05 am Gaming IQ Welcome

9:05 am - 9:15 am Chairman's Welcome & Opening Remarks

9:15 am - 9:30 am ICEBREAKER: Matchmaking - What is your biggest success

Attendees will introduce themselves to a partner and discuss the best project they have worked on and why? What made it so special? How has it influenced current projects? And what would they do differently if they were to do it again? 

9:30 am - 10:00 am Service Transformation – Innovation in Game Support

John Pompei - Head of Customer Care Operations WW, Electronic Arts
Video game releases are very difficult to release, and the new demands placed upon them from live services necessitate innovation. How have others innovated, and how can you adapt your Player Support functions to meet this change?

John Pompei

Head of Customer Care Operations WW
Electronic Arts

10:00 am - 10:30 am Session Reserved for Lionbridge

10:30 am - 11:10 am Your Title: Quality Culture Influencer

Thomas Peterson - QA Director, Unity Technologies
A talk about the transformation from tester to QA to flag carrier of the culture of quality in Unity over the course of 6 years. Which steps did we take, what prerequisites going from one to the next were needed and where are we taking it to now.

Thomas Peterson

QA Director
Unity Technologies

11:10 am - 11:40 am Networking Coffee Break

A discussion on the various ways developers have implemented QA into their everyday development cycles. The session will run as a panel, breaking out into roundtables and Q&A after, to allow the audience to engage with the session leaders

Michelle Mangio

Director of Product Quality
Amazon Game Studios


Sam Bradley

QA Director
Sledgehammer Games


Tim Johnson

Former Assistant Producer
Telltale Games


James Rackliffe

QA Lead
Rockstar Games


Chelsea Adams CTAL-TM TA, CMT

QA Manager
Amazon Game Studios

12:40 pm - 1:00 pm Open Floor Debate: The “Live QA” Process

Following on from the Development Processes for QA Panel, this session welcomes the audience to engage the speakers and one another on their own development processes, especially within the live service release model, in a casual and conversational way.

12:40 pm - 1:50 pm Networking Lunch

Quality Assurance

2:00 pm - 2:45 pm Beyond Test Automation
John Thomas - Senior Test Manager, Blizzard Entertainment
A unique perspective about test automation strategies covering the basics, and then expanding it to the other areas where technical QA can accelerate the rest of the project.

John Thomas

Senior Test Manager
Blizzard Entertainment

Quality Assurance

2:45 pm - 3:30 pm Agile Development Testing – An EA Bioware Perspective
Curtis Onuczko - Quality Technology Lead, EA Bioware
Bioware offers lessons learned in applying Agile and Lean Methodology in a Quality Assurance tools and automation team.

Curtis Onuczko

Quality Technology Lead
EA Bioware

Player Support

2:00 pm - 2:45 pm The Value of Live Service Model to Players
Casey Al-Kaisey - Global Brand Manager, EA DICE
As live releases have become the norm, Triple A and Indie developers alike must plan their titles releases. Learn how an imbedded player support system in a live release provides increased value to the player.


Casey Al-Kaisey

Global Brand Manager

3:30 pm - 4:00 pm Networking Coffee Break

Interactive Breakout Sessions

4:00 pm - 5:00 pm Quality Assurance

Table 1: Crowdsource Testing – Beta/ Early Access
Table 2: Automation & AI testing
Table 3: Live Service QA
Table 4: The Indie Gap

4:00 pm - 5:00 pm Player Support

Table 1: VIP Player Systems
Table 2: Player Support as part of development
Table 3: Community Engagement in Live Services
Table 4:  AI in Player Support
Attendees will separate into small groups and over the course of the hour have the opportunity to work through two of the below topics with 20 minutes one each table. Each table will have a facilitator who will guide the discussion and feedback key takeaways to the rest of the room

5:00 pm - 5:15 pm Chairman’s Closing Remarks

5:15 pm - 7:45 pm Evening Drinks Reception hosted by Testronic