Agenda Day 1
8:15 am - 9:00 am Registration & Networking Coffee
9:00 am - 9:05 am Gaming IQ Welcome
9:05 am - 9:15 am Chairman's Welcome & Opening Remarks
9:15 am - 9:30 am ICEBREAKER: Matchmaking - What is your biggest success
Attendees will introduce themselves to a partner and discuss the best project they have worked on and why? What made it so special? How has it influenced current projects? And what would they do differently if they were to do it again?
9:30 am - 10:00 am Service Transformation – Innovation in Game SupportJohn Pompei - Head of Customer Care Operations WW Electronic Arts
Video game releases are very difficult to release, and the new demands placed upon them from live services necessitate innovation. How have others innovated, and how can you adapt your Player Support functions to meet this change?
John PompeiHead of Customer Care Operations WW
10:00 am - 10:30 am Session Reserved for Lionbridge
10:30 am - 11:10 am Your Title: Quality Culture InfluencerThomas Peterson - QA Director Unity Technologies
A talk about the transformation from tester to QA to flag carrier of the culture of quality in Unity over the course of 6 years. Which steps did we take, what prerequisites going from one to the next were needed and where are we taking it to now.
Thomas PetersonQA Director
11:10 am - 11:40 am Networking Coffee Break
1:50 pm - 2:30 pm Panel Discussion: Development Processes in QAMichelle Mangio - Director of Product Quality Amazon Game Studios
Sam Bradley - QA Director Sledgehammer Games
Tim Johnson - Assistant Producer Telltale Games
James Rackliffe - QA Lead Rockstar Games
Chelsea Adams CTAL-TM TA, CMT - QA Manager Amazon Game Studios
A discussion on the various ways developers have implemented QA into their everyday development cycles. The session will run as a panel, breaking out into roundtables and Q&A after, to allow the audience to engage with the session leaders
Michelle MangioDirector of Product Quality
Amazon Game Studios
Sam BradleyQA Director
Tim JohnsonAssistant Producer
James RackliffeQA Lead
Chelsea Adams CTAL-TM TA, CMTQA Manager
Amazon Game Studios
12:40 pm - 1:00 pm Open Floor Debate: The “Live QA” Process
Following on from the Development Processes for QA Panel, this session welcomes the audience to engage the speakers and one another on their own development processes, especially within the live service release model, in a casual and conversational way.
12:40 pm - 1:50 pm Networking Lunch
Quality Assurance2:00 pm - 2:45 pm Beyond Test Automation John Thomas - Senior Test Manager Blizzard Entertainment
A unique perspective about test automation strategies covering the basics, and then expanding it to the other areas where technical QA can accelerate the rest of the project.
John ThomasSenior Test Manager
Quality Assurance2:45 pm - 3:30 pm Agile Development Testing – An EA Bioware Perspective Curtis Onuczko - Quality Technology Lead EA Bioware
Bioware offers lessons learned in applying Agile and Lean Methodology in a Quality Assurance tools and automation team.
Curtis OnuczkoQuality Technology Lead
Player Support2:00 pm - 2:45 pm The Value of Live Service Model to Players Casey Al-Kaisey - Global Brand Manager EA DICE
As live releases have become the norm, Triple A and Indie developers alike must plan their titles releases. Learn how an imbedded player support system in a live release provides increased value to the player.
Casey Al-KaiseyGlobal Brand Manager
Player Support2:45 pm - 3:30 pm Staying Ahead of the Game with Player Analytics Ralph Alfaro - Senior Player Support Manager Zynga
Gamers offer an invaluable amount of data every time they log on to play. This session dives into how you can best use this data to learn your players and improve the experience
Ralph AlfaroSenior Player Support Manager
3:30 pm - 4:00 pm Networking Coffee Break
Interactive Breakout Sessions
4:00 pm - 5:00 pm Quality Assurance
Table 1: Crowdsource Testing – Beta/ Early Access
Table 2: Automation & AI testing
Table 3: Live Service QA
Table 4: The Indie Gap
4:00 pm - 5:00 pm Player Support
Table 1: VIP Player Systems
Table 2: Player Support as part of development
Table 3: Community Engagement in Live Services
Table 4: AI in Player Support
Attendees will separate into small groups and over the course of the hour have the opportunity to work through two of the below topics with 20 minutes one each table. Each table will have a facilitator who will guide the discussion and feedback key takeaways to the rest of the room